MICROSOFT TEAMS CALL REPORTING & LIVE MONITORING

Get native call reporting, analytics, and real-time management for every queue and auto-attendant

Try 30 Days, Money-Back Guarantee →
  • Track every call and queue.
  • Monitor your team’s performance.
  • Optimize routing as it happens.
  • Answer more calls — and prove it with data.
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Check our Pricing Plans
Microsoft Teams Voice Call Reporting
3x
more call history than Microsoft's
default, up to 90 days
30 day
money-back guarantee
15 years
Microsoft Enterprise Voice expertise
SOC 2 Type 2 Certified

Three ways to measure calls performance for Microsoft Teams Voice. Pick yours.

TEAMS POWERPACK CX – Customer Experience
for Microsoft Teams
Microsoft Teams Voice Call Reporting

Real-time call monitoring for Microsoft Teams

Live visibility into every queue and call handling control. Get immediate caller context and provide premium customer service.
Learn more about CX ->
TEAMS POWERPACK Call Analytics
for Microsoft Teams
Microsoft Teams Voice Call Reporting

Call analytics & metrics dashboard for Microsoft Teams

Dashboards that turn call activity into performance metrics and business insights.

Learn more about Call Analytics ->
TEAMS POWERPACK CDR – Call Detail Records
for Microsoft Teams
Microsoft Teams Voice Call Reporting

Microsoft Teams Call Reporting – for up to 90 days

Organized call history — available for up to 90 days.
Learn more about CDR ->

The Microsoft Teams Call Reporting you'll love,
from historical to live data.

Compare product features:

Watch full demo -> Explore Product
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Organizations that rely on Teams PowerPack for Microsoft Teams Call Reporting & Analytics

How to improve revenue & customer service with Teams PowerPack

Sales

Turn call logs
into pipeline growth

Track call activity to find conversion insights. Compare performance across your team members. Refine outreach strategies based on data — before you lose the deal.

Marketing

Drive informed
campaigns

Analyze call activity to improve your marketing plan and ROI. Shape campaigns using real call data and customer context. Spend smarter and convert more leads.

Customer Service

Deliver premium
customer experience

Customize every phone interaction and improve efficiency. Spot call distribution gaps in real time, before callers notice. Every call handled well is a customer who stays.

IT

Upgrade operations
with call visibility

Get your deployment in 72 hours and forget complex learning curve. No extra sync with Teams admin center. Security standards backed by SOC 2 Type II and GDPR compliance.

Get started

A brand proudly powered by

Team Venti

Our sister brands

365 CloudStore BlueSky UC

What customers say about Teams PowerPack

Ireland Vagabond Tours
↑ 97% calls answered — up from 80%
We have a target around how many calls we want to answer versus miss… we're kind of sitting around 97% calls answered, which is great. That's significantly higher than what it was when we started, it was around 80%. So, we've seen a 17% uplift in the calls that we're able to answer. Having your reporting tool at my fingertips has helped me drive productivity within the business but also understand where we have gaps that we could address. It's really starting to enable us to be able to make business decisions that we probably couldn't do before.
Read More
Mark Newton
Head of Technology
Ireland Vagabond Tours
Minneapolis Area REALTOR Association
↑ Industry-best development practices
Our users and call center managers are able to effectively use this product suite to gain insights, call analytics, and quickly track call volume and assignments. It also runs a management wall board and helps track TTR and other metrics. The teams writing the code are using industry best development practices to minimize issues, introduce new features rapidly, and keep the product moving forward in an organized way.
Read More
Troy Siegert
Sr. Manager, IT and Facilities
Minneapolis Area REALTORS
The Saint Paul Chamber Orchestra
✦ Seamless hybrid workspace integration
Having phone service directly through Microsoft Teams has been a breeze for our employees as it fits seamlessly with the rest of our hybrid workspace. Having this solution has been even better. It has been empowering for our incredible team to have more information in a hybrid work setting so everyone can make the best use of their time. Thank you!
Read More
Jasmine Carlson
Patron Services Manager
Saint Paul Chamber Orchestra
Success Computer Consulting
↑ 30% more output — in 30 days
With the information provided we were able to adjust our team's approach to incoming work. Our production has increased by approximately 30% over the last month!
Mark Myers
Remote Services Supervisor
Netrio
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Frequently Asked Questions

Microsoft Teams only includes basic call history with a 30-day retention limit. It does not show missed calls, queue performance, auto-attendant drop-offs, or real-time activity. 

Teams PowerPack is a suite of three solutions built natively for Microsoft Teams that provides the phone reporting your team actually needs – live wallboards, call analytics, automated reports, and up to 90 days of data retention. Using Microsoft technology, it runs inside your existing Microsoft 365 environment, providing easy user adoption. 

Microsoft Teams gives you basic usage data. Teams PowerPack shows you what’s actually happening: missed calls, wait times, call volume by queue or auto-attendant, and how every user is performing. 

On top of that, you get real-time call monitoring, wallboards, historical reports, scheduled reporting, and screen-pop that instantly surfaces caller details from your CRM or ticketing system the moment a call comes in — all inside your Microsoft 365 environment. 

Get contact center features, without the additional complexity or cost. Teams PowerPack comes in three solutions depending on how much visibility your team needs. 

It depends on your needs: 

Teams PowerPack – Customer Experience (CX) – Monitor call activity in real time, manage response times, and see caller details instantly through screen-pop integration with your CRM or ticketing system. Deploy contact center features inside Microsoft environment without high complexity systems or high budget investment. Ideal for customer-facing teams that need real-time visibility to prevent customer impact and respond faster. 

Teams PowerPack – Call Analytics–  Statistics dashboards to track call volume, call history and team activity across users, queues and auto-attendants. Review detailed call flow and spot bottlenecks. Get scheduled reports delivered automatically to your email whenever needed. Ideal for managers who need consistent visibility of full phone operations. 

Teams PowerPack – Call Detail Records (CDR)– Track each user’s inbound, outbound and internal calls by date and call type. Ideal for teams that need on-demand access to user-level call records. 

Yes. Teams PowerPack is Azure native and uses Microsoft APIs, so your data never leaves your Microsoft 365 environment. Teams PowerPack meets the highest worldwide security standards (SOC 2 Type II and GDPR compliance), giving your team full confidence in security and data privacy.​

Teams PowerPack is built by Team Venti, a Microsoft Solutions Partner with over 15 years of experience. Your IT team can roll it out efficiently, with easy user adoption, full compliance, and no complex setup required.
It means Teams PowerPack is worldwide certified to manage and store sensitive data. Being certified for SOC 2 Type II indicates that an independent auditor has approved the security and confidentiality levels of Teams PowerPack based on the AICPA’s Trust Services Criteria.​

On top of that, Teams PowerPack is GDPR compliant, which means it meets a legally binding, data-centric regulation enacted by the European Union. Under this regulation, all EU citizens are given rights over their data as Teams PowerPack adheres to secure data processing.

Through operational visibility, management and performance are enhanced. Take a look at real case results! 

Ireland Vagabond Tours achieved a 17% improvement in answered calls – from 80% to 97% – after using Teams PowerPack to identify staffing gaps and prevent customer impact. 

Success Computer Consulting saw a 30% increase in team efficiency within one month. 

When your team actually sees what’s happening with call activity, results are evident: faster response times, fewer missed calls, and happier customers. 

Try Teams PowerPack free for 30 days with a money back-guarantee.

Teams PowerPack works entirely within Microsoft API’s, fully ensuring your data management and security – no external transfers, no additional configurations, no extra infrastructure required. 

External tools might need complex setup and separate API management for your IT team. With Teams PowerPack all your databases, CRM information and reports stay protected inside Microsoft 365 so you can prioritize every customer and team member security. 

On top of that, easy user adoption allows your teams to focus on call visibility and metrics from day one! 

Speak with a Teams PowerPack specialist. ​Find out which plan fits your team best.​