Teams PowerPack - Call Analytics

Microsoft Teams Call Analytics & Reporting Dashboards

  • Call Analytics Dashboard
  • Performance Metrics
  • Call Tracking & Statistics
Start using data from Microsoft Teams Phone to improve performance, upgrade your management and ensure efficient call handling.
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Microsoft Teams call analytics and reporting tool

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Analyze call metrics for queues and auto-attendants

Intuitive dashboard for tracking call volume and routing per user, queue and auto-attendant. Monitor missed calls and voicemail volume. Get metrics on performance and technical conditions. Drill down into specific dates or user history to identify gaps and timing issues.

Unlock strategic management with call data insights

Complete call flow tracking

With the Calls Flow feature, get detailed tracking of every call including technical metrics, status transitions and duration. Nothing happens outside of surveillance.

Automated call reporting for Microsoft Teams

Schedule reports to be sent daily, weekly or monthly to different stakeholders and always get a grip on the latest insights.

+90 days of call history

Keep call records for up to 90 days instead of Microsoft’s default period of 30 days and compare call data efficiently. Longer data retention options are also available through a quote.
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Ireland Vagabond Tours
↑ 97% calls answered — up from 80%
We have a target around how many calls we want to answer versus miss… we're kind of sitting around 97% calls answered, which is great. That's significantly higher than what it was when we started, it was around 80%. So, we've seen a 17% uplift in the calls that we're able to answer. Having your reporting tool at my fingertips has helped me drive productivity within the business but also understand where we have gaps that we could address. It's really starting to enable us to be able to make business decisions that we probably couldn't do before.
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Mark Newton
Head of Technology
Ireland Vagabond Tours
Minneapolis Area REALTOR Association
↑ Industry-best development practices
Our users and call center managers are able to effectively use this product suite to gain insights, call analytics, and quickly track call volume and assignments. It also runs a management wall board and helps track TTR and other metrics. The teams writing the code are using industry best development practices to minimize issues, introduce new features rapidly, and keep the product moving forward in an organized way.
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Troy Siegert
Sr. Manager, IT and Facilities
Minneapolis Area REALTORS
The Saint Paul Chamber Orchestra
✦ Seamless hybrid workspace integration
Having phone service directly through Microsoft Teams has been a breeze for our employees as it fits seamlessly with the rest of our hybrid workspace. Having this solution has been even better. It has been empowering for our incredible team to have more information in a hybrid work setting so everyone can make the best use of their time. Thank you!
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Jasmine Carlson
Patron Services Manager
Saint Paul Chamber Orchestra
Success Computer Consulting
↑ 30% more output — in 30 days
With the information provided we were able to adjust our team's approach to incoming work. Our production has increased by approximately 30% over the last month!
Mark Myers
Remote Services Supervisor
Netrio
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What customers say after their first 30 days

Frequently asked questions

Teams PowerPack – Call Analytics is a dashboard suite for generating call statistics and reporting for Microsoft Teams Voice. You can get insights into your teams’ performance and track full detail of queues, users, technical conditions and call handling. All your data is available for up to 90 days and you can schedule automatic reporting. The app is completely Microsoft Teams native and intuitively easy-to-use.

Teams PowerPack – Call Analytics turns call data into actionable insights for identifying what’s excelling and what needs to be improved across your team. Response times and call queues activity allow you to upgrade decision making on troubleshooting issues, training team members, and spotting customers’ demographics. Goal achievement and business growth always benefit from data-driven management.

Want to see real-case and hard-fact results? Read the full case study on how Vagabond Irish Tours went from 80% to 97% on answered calls and increased deal opportunities with Teams PowerPack – Call Analytics.
Track by queue, user or date. Select different date periods for every group. Dive as deep into details as you need. Calls Flow reporting allows you to track every interaction your customer has from the moment they dial to the moment they hang up. Monitor performance by team member and improve peak-hour routing. Everything from one easy-to-use app.
  • No guesswork: Built specifically for Microsoft Teams, all data comes directly from your Teams environment
  • Actionable insights: Data allows you to identify opportunity areas and strategic advantages
  • Dashboard hubs: Filter by user, time frame, or call queue
  • Extended call history: View up to 90 days of historical data, with longer retention options available
  • Scheduled reports: Ensure automatic periodic data delivery for all stakeholders
  • Call behavioural patterns: Peak hours and seasons, high-demand queues, and voicemail engagement effectiveness
  • Wait times: Identify delays, bottlenecks, and measure the efficiency of call distribution
  • Performance per user: Notice high or low performance of your team members and assign training when needed
  • Customers’ demographics: Get to know the relevant demographics of your callers so you can refine your sales pitch or customer service
  • IT Managers get a reliable analytics and reporting tool to optimize Microsoft Teams Voice performance without complex set up or deployment
  • Customer Service or Support teams can take data-driven decisions to optimize general performance, distribute workloads, reduce wait times, and improve first-call resolution
  • Sales teams get customer profile insights in order to refine their outreach strategies and increase their deals opportunities by handling more calls, more efficiently
  • Operations Managers see the big picture of call activity across departments and improve their decision making
  • Trainers identify specific coaching opportunities through concrete performance data
  • Teams PowerPack – Call Analytics is also effective for several specialized industries. Our customers sectors include: IT services, Health services, Hospitality services, Legal services, Financial services and Retail.
Yes! Support help and guidance are always available to reach out when needed. You just have to click the help button in your users’ interface and a ticket will be automatically generated. Your issue or question will be taken care of in less than 72 hours.
Specific training sessions for new users are also available when needed. Specialized product representatives will walk you through the features and dashboards until you become familiar with all the interface options.

On top of that, our Knowledge Base is always available for getting to know specific features, updates, and identifying how they solve your teams’ needs.

Speak with a Teams PowerPack specialist. ​

Find out which plan fits your team best.​