Teams Power Pack

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Teams PowerPack - Call Analytics for Microsoft Teams

Key benefits:

User-friendly interface

Easy to deploy, learn, and use

Native reporting of your Teams data

Get visibility to business metrics and technical performance data through a single pane of glass

Powerful search and filtering tools

Quick access to data and insights

Key benefits:

Key-features-Teams-PowerPack-call-analytics-for-microsoft-teams

User-friendly interface

Easy to deploy, learn, and use

Native reporting of your Teams data

Get visibility to business metrics and technical performance data through a single pane of glass

Powerful search and filtering tools

Quick access to data and insights

Maximize business performance by gaining better visibility
 to call activity and call quality
Microsoft teams call reporting for Sales-and-Marketing-teams

For Sales and Marketing teams

Assess individual and team performance to optimize strategies and increase conversion rates

Sales-and-Marketing-teams-02-1.png

For Customer Service teams

Measure call metrics, identify training areas, and optimize response times to enhance service quality and minimize wait times

teams powerpack for it teams powerpack

For IT teams

Manage, monitor, and troubleshoot call quality with detailed technical call reporting

Microsoft teams call reporting for Sales-and-Marketing-teams

For Sales and Marketing teams

Assess individual and team performance to optimize strategies and increase conversion rates

Sales-and-Marketing-teams-02-1.png

For Customer Service teams

Measure call metrics, identify training areas, and optimize response times to enhance service quality and minimize wait times

teams powerpack for it teams powerpack

For IT teams

Manage, monitor, and troubleshoot call quality with detailed technical call reporting

Get started today with these detailed reports:

General calls report

General data on the number of calls received, duration of calls, time and date of calls, caller ID, and call direction

Users report

Detailed information about calls made by or to specific users within an organization, such as number of calls made by each user, duration of the calls, and caller ID

Auto attendant calls report

Detailed information on how many calls were answered, how many were abandoned, and how long callers waited before being connected to a live person

Cloud queue calls report

Data on the number of calls in the queue, average wait time for callers, and the number of calls abandoned by customers

See what businesses are achieving with Teams Call Analytics:

Success-Testimonial logo

With the information provided we were able to adjust our team’s approach to incoming work. Our production has increased by approximately 30% over the last month!

5/5

Mark Myers

Remote Services Supervisor, Success Computer Consulting

Success-Testimonial logo

With the information provided we were able to adjust our team’s approach to incoming work. Our production has increased by approximately 30% over the last month!

5/5

Mark Myers

Remote Services Supervisor,

Success Computer Consulting

Awesome brands are using the Teams PowerPack- Call Analytics:

Frequently Asked Questions

Teams PowerPack – Call Analytics is a tool for Microsoft Teams that enhances business performance by providing better visibility into call activity. It allows users to monitor call performance and quality in one place. Teams PowerPack has a user-friendly interface, provides native reporting of Teams data, and offers powerful search and filtering tools for efficient analysis.

Teams PowerPack – Call Analytics collects and processes data from Microsoft Teams to provide insights into call activity and performance. It offers a user-friendly interface, native reporting, and powerful search and filtering tools. Users can access comprehensive reports, analyze call data, and optimize their Teams calling experience based on the provided insights.

Teams PowerPack – Call Analytics is the easiest way to obtain and visualize call data and statistics from Microsoft Teams Voice and providing managers with the information they need to better to monitor and make better business decisions.

By using Teams PowerPack – Call Analytics for Microsoft Teams, you can achieve several results, including:

Yes, Teams PowerPack goes beyond basic Call Detail Records reports by offering a single user-friendly interface, native reporting of Teams data, including insights of your auto attendants, cloud queues, and end-users. 

Yes, the Teams PowerPack allows you to gain visibility of your auto attendants, cloud queues, and end-users, enabling you to monitor call performance and quality. 

To manage a Call Center on Microsoft Teams, we recommend exploring the BlueSky Contact Center. BlueSky Contact Center offers a range of features to modernize call center operations and streamline company communications. It provides capabilities such as screen pop with third-party application integration, advanced reporting and analytics, custom call routing, and live wallboards. These features are specifically designed to meet the requirements of a Call Center environment and enable efficient management of call center operations.

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