Teams PowerPack - CDR
Track call activity per user or call type, keep your call history reports for up to 90 days, and ensure Teams Voice consistent operations.
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More than call logs: the essential call history reports for Microsoft Teams Voice
Call detail records natively designed for Microsoft Teams
Get visibility of inbound and outbound calls plus Teams meetings. Keep record of callers, call duration and call time – without losing your record after one month. The Microsoft Teams Voice call history reports your team actually needs
Filter Teams call history reports by user or date
Monitor each team member’s call handling, whether incoming or outgoing calls. Find easily the specific call entry you need and get a quick overview of call behaviour across business days and hours
+90 days of call records
Microsoft Teams basic PSTN call reporting disappears after 30 days. With Teams PowerPack – CDR you don’t have to worry about that. Keep your call detail records for Microsoft Teams for up to 90 days and ensure quarterly reporting. On top of that, you can always export the tracking data to other formats such as Excel
Included with BlueSky UC Direct Routing
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Frequently Asked Questions
What is Teams PowerPack – Call Detail Records (CDR), and why do I need it?
With CDR by Teams PowerPack you can keep call records for up to 90 days – far beyond Microsoft’s 30-day limit (longer data retention options are also available). Performance reviews per user, including comparisons of inbound and outbound call volumes and access to historical data to prevent compliance disputes, are key to maintaining operational balance. CDR makes this possible without complex setup or usage, as it is natively designed for Microsoft Teams Voice.
What is the data retention period for Teams PowerPack CDR?
What are the advantages of Teams PowerPack – Call Detail Records (CDR) against default Microsoft Teams reporting?
With Teams PowerPack – CDR you don’t lose call data records after 30 days. Unlike Microsoft’s default reporting, your call history is available for up to 90 days (longer data retention periods are also available through a quote) so you can report quarterly or review long-standing compliance disputes.
- CDR by Teams PowerPack allows you to track inbound and outbound calls, so you can monitor the internal (between teams or departments) and external call activity of your team members, whether they started or received a call.
- All call records are centralized to the assigned users and available when needed.
- The CDR app by Teams PowerPack is designed to be easy to use, so the interface provides intuitive filters and organized categories.
- Adoption and deployment are guided and easy. Also, support service and user training are always available from Teams PowerPack product experts.
- On top of that, Teams PowerPack – CDR is built natively for the Microsot 365 environment so you don’t have to worry about a complex external setup.
- All your data is protected within Microsoft, and your Microsoft Teams accounts are synchronized with the CDR app – no risk, no extra logins.
What technical requirements do I need for Teams PowerPack - CDR?
As Teams PowerPack – CDR is Microsoft Teams native, you just need an active Microsoft Teams Voice service. Admin privileges will be assigned as you prefer and no complex extra setup will be required. You only pay for as many users you decide to include in the tracking records. Teams PowerPack – CDR is also included through BlueSky UC’s Direct Routing services, at no extra cost.